Once the users have gone through the the Web Based Training courses and have been trained on-site, how do they answer system questions when they come up?  We have created an eSupport tool for CIA & the RBG-100.  

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Within this website, there are step-by-step instructions on how to complete each transaction.  There are also images for each step and a direct link to the simulation (if you want to walk back through the exercise!).

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Click through the live example below!